Terms and Conditions

GENERAL INFORMATION


TO ORDER

All orders must be placed in writing by mail or fax or e-mail. All orders are subject to approval. All orders are prepaid.

To set up an account to set up credit terms, please contact tea-totaler.com or call 760-542-5423 to have credit application sent. Please allow up to three weeks to establish terms.


PAYMENT TERMS

Payment terms are prepaid and payment terms are available upon credit approved.

All credit cards are also accepted. A finance charge of 1.5% per month will be imposed on all past due balances.


SHIPMENTS

All Nantec products are shipped F.O.B San Carlos, CA or F.O.B. San Diego, CA.

Freight charges are prepaid and added to your invoice. Shipments of Nantec products of any combination will be prepaid on all orders of $2500 or more to one location, in one shipment.


METHOD OF PAYMENT

Shipping offered is Ground or Air.

1 to 3 business day delivery is available on most shipments for competitive rate.


LEADTIME

Most items are in stock and ready for immediate delivery.


MINIMUM ORDER

$250 minimum on new orders and $150 on re-orders.


DEFECTIVE GOODS

1. Call for authorization of return goods. No credit will be given without a Return Material Authorization Number (RMA) and Nantec inspection of the defective products.

2. The Nantec representative of the account must take a physical count of all the defective merchandise and submit the findings to Nantec in writing. Nantec will then issue authorization and credit the account accordingly.

3. A 1% defective allowance to be deducted from the invoice when agreed upon by both parties, in writing, in lieu of a RMA for defective goods.


WARRANTY

Nantec LLC warrants all products against faulty materials and workmanship for a period of one (1) year from the date of purchase. Our product applies when the product is used for the purpose of intent, under normal conditions, and does not apply to damages caused by normal wear and tear, unreasonable use or neglect. Additional warranty claims are noted at www.tea-totaler.com.



IMPRINTING INFORMATION


ARTWORK REQUIREMENT

Please provide camera-ready artwork that is clean, crisp and to size. Camera-ready Artwork has clean smooth edges, a dense black image and white background. For multiple color imprints, artwork must be Black and White color separated. Accepted email or disk formats include Adobe Photoshop, Adobe Illustrator, Corel Draw, TIFF and JPEG with a resolution of 300 dpi or better in VECTOR file format.


MINIMUM ORDER REQUIREMENTS

48 units for U.S. production and 1000 units for China production; full color process printing can only be produced to the U.S. and minimum order is 240 units per style.


METHOD OF IMPRINTING

Pad Printing, Screen Printing and Laser Engraving.


STANDARD PRODUCTION TIME

Imprinted, 10-15 working days, 3-7 express service is available at extra charge (upon availability).


IMPRINTING CHARGES

Film/Plate Charge: $50.00 per one color/one location.

Set-up Charge: $50.00 per color/location (recurring Set-up Charge on repeat orders).

Pad Printing Charge: $0.75 per color/location.

Additional Color or Location: $0.50 per color/location.

Item of Color Change: $20.00 per change.

Color Matching: We can do close PMS match on the imprinting color but not exact. Pantone color match is $25.00 per color.


SPECULATIVE SAMPLES

Billed at Regular Wholesale Cost, plus all application set-up and running charges. Non-returnable.


OVER AND UNDER RUNS

Due to the difficulty of manufacturing exact requirements without sacrificing quality, we reserve the right to ship up to 5% over or under the quantity ordered.

Contact us for exact quantity requirement.


Nantec LLC 900A Industrial Road, San Carlos, CA 94070

Phone: 760-542-5423 e-mail: orders@tea-totaler.com

USA Nantec LLC 2016

*All special price sales are final and no return policy